Color Spray Paint Coating Machine Production Line

After-sales process
1. Contract promised after-sales service commitment
2. After the completion of the commissioning/machine:
a) relevant materials and spare parts delivery
b) send professional spray technicians to operating personnel, maintenance of personnel training.
3. Set up exclusive customer profiles - "after-sales service file"
4. The initiative to make an appointment, on-site maintenance, monthly, quarterly active contact with maintenance
5. Maintain acceptance, use maintenance are also put forward for customer reference, record the customer feedback
6. Back to the factory the archive, and record it to the unfinished work in order to follow up in time
After-sales department development situation
Our company is the industry after the first actively.Under the influence of the financial crisis in 2008, the factory also naturally affected.In difficult circumstances, workers few things, in order to avoid loss, improve workers' production enthusiasm, firm contrarian active maintenance plan is put forward, the initiative door-to-door after-sales service for the customer.Through this move our harvest is very big:
1. Active after-sales behavior for customers to our liking, promote the friendly relationship with customers.
2. Improve the workers work enthusiasm, to avoid the staff turnover;
3. Can understand the needs of customers, under the environment of the financial crisis, in order to save the cost of the customer will choose to modify existing lines to reduce costs, because we have the professional equipment, consumable and procurement through to us.
From 2008 to now, we have the perfect after-sales service, insisted to provide quality after-sales service:
1. Installation and debugging equipment for the customer;
2. Send application professional technicians to spray commissioning and personnel training, for free on the use, maintenance and other aspects of spraying technology guidance:
3. To ensure maintenance spare parts supply, to help customers improve process, reduce the cost;
4. Timely maintenance and some maintenance advice to customers, to prevent problems;
With high quality good faith post-sale service work for many years, the company won the customer's widely recognized.Also let us have benefited a lot from, in the midst of after-sales, we can understand the procurement needs of customers in a timely manner, to equipment in the possible problems in the process of production, more understanding, reserve a large number of technical parameters for equipment research and development innovation, let the product strive for perfection.In the future, we will, as always, to provide quality good faith service, let customers choose us, choose peace of mind.a